Effective Date: April 3, 2025
Last Updated: April 3, 2025
Welcome to Viral ReGen! These Terms of Service ("Terms") govern your access to and use of our website, services, and communications. By using our website or engaging with our services, you agree to these Terms. If you do not agree, please do not use our services.
By accessing our website or purchasing our services, you confirm that you:
Are at least 18 years old or of legal age in your jurisdiction.
Have the legal authority to enter into these Terms.
Are authorized to act on behalf of your business, if applicable.
Viral ReGen is a marketing and advertising agency that helps home service businesses generate more leads and appointments through paid advertising campaigns (e.g., Google Ads, Meta Ads) and automated follow-up systems (e.g., SMS/email via GoHighLevel).
We reserve the right to modify, suspend, or discontinue services without notice.
Certain services—such as onboarding systems, advertising packages, or retainer plans—may be governed by additional terms in a separate agreement. These agreements form part of these Terms.
By engaging with Viral ReGen, you agree to:
Provide accurate and up-to-date information.
Use our services lawfully and ethically.
Maintain confidentiality of access credentials and accounts.
You agree not to:
Post or transmit illegal, defamatory, or harmful content.
Use our platform for spam, phishing, or malicious activity.
Tamper with or compromise the integrity of our systems.
Upload or transmit viruses or harmful code.
Fees are specified in your agreement or invoice. Pricing may include setup fees, monthly retainers, or per-lead charges.
Payment must be made in full before services begin, unless otherwise agreed.
For recurring services, charges will be applied based on your billing cycle.
Late payments may result in paused campaigns, withheld access, or service termination.
Unless stated otherwise in your agreement, all payments are final and non-refundable. For services billed monthly, cancellations must be submitted at least 30 days in advance of the next billing cycle.
All systems, strategies, templates, ad creatives, frameworks, and materials provided by Viral ReGen are our exclusive property. Clients are granted limited, non-transferable rights to use them for internal business purposes only.
You may not copy, share, reproduce, or resell any proprietary material without written permission.
Both parties agree to protect all confidential information shared before, during, or after the service engagement. This includes business strategies, advertising data, client lists, pricing, and proprietary systems.
This confidentiality obligation survives the termination of services.
Our services are provided "as is" and "as available", without warranties of any kind. Viral ReGen does not guarantee:
Specific financial results or ROI.
Lead quality, conversion rates, or revenue outcomes.
Error-free or uninterrupted access to tools or platforms.
To the fullest extent allowed by law, Viral ReGen is not liable for:
Indirect or incidental damages
Lost profits, leads, revenue, or data
Performance issues caused by external platforms (e.g., Google, Meta, GoHighLevel)
Our total liability is limited to the amount paid for services within the 12 months prior to the claim.
We integrate with tools like GoHighLevel, Calendly, Stripe, Meta Ads, and Google Ads. While we use trusted partners, we are not responsible for their performance, security, privacy practices, or policies.
You are responsible for reviewing and accepting third-party terms.
By submitting testimonials, reviews, or user-generated content, you grant Viral ReGen a non-exclusive, royalty-free, worldwide license to use, publish, or modify such content for marketing or promotional purposes.
You confirm that you have the rights to any content you submit and that it does not violate third-party rights.
In case of a dispute, both parties agree to attempt a resolution through good-faith negotiation. If unresolved, disputes will be submitted to binding arbitration in Quebec, Canada, in accordance with applicable arbitration laws.
Viral ReGen will not be held liable for delays or failure to perform services caused by events beyond our control, including but not limited to natural disasters, technical outages, labor disputes, pandemics, or government actions.
We reserve the right to limit or deny service to anyone for reasons including capacity, client alignment, or non-compliance with these Terms.
By using our services, you agree to the collection and use of your personal data in accordance with our Privacy Policy. This includes lead data collected via paid ads, forms, and CRMs.
Both you and Viral ReGen operate as independent contractors. These Terms do not create a partnership, joint venture, or employer-employee relationship.
If applicable, any trials, discounts, or limited-time offers are subject to their individual terms and may be modified or revoked at any time without notice.
If any provision in these Terms is found to be unenforceable, the remainder of the Terms will continue in full effect.
Our failure to enforce any provision of these Terms does not waive our right to enforce it later.
These Terms are governed by the laws of Quebec, Canada, excluding its conflict of law provisions. Legal actions will be handled in the courts or arbitration centers within Quebec.
We may revise these Terms at any time. Changes will be posted on this page with the revised effective date. Continued use of our services indicates acceptance of the updated Terms.
For questions or concerns about these Terms, please contact:
Viral ReGen
Email: [email protected]
Phone: +1 (819) 593-0680
Mailing Address: 405 rue Gerard-Binette, Gatineau, QC, Canada